This policy explains fulfillment of TryRobe digital services owned by SYNC SPECTRUM TECHNOLOGIES and operated through Edixity, a sub-company of SYNC SPECTRUM TECHNOLOGIES. Last updated: August 29, 2026.
TryRobe sells prepaid digital credits, recurring Business plan entitlements, and access to virtual try-on software and APIs. We do not ship clothing, jewellery, parcels, or any other physical goods. Shipping charges, courier tracking, physical delivery locations, and cash on delivery therefore do not apply.
Welcome credits are added immediately after a verified account is successfully created. One-time recharge credits are normally added immediately after the server verifies a captured payment. A payment shown only as created, attempted, authorized, pending, failed, or unverified does not qualify for delivery.
Business plan credits are added once for each monthly or yearly billing period after that period's charge is verified as captured. Renewal, pause, past-due, cancellation, and period-end information is shown in the billing dashboard. Duplicate payment notifications do not create duplicate credits.
After a valid request is accepted, generation runs asynchronously and completion time varies with image complexity, provider capacity, and system load. Successful outputs are delivered in the TryRobe studio or through an authenticated API response using a protected, time-limited URL. Individual history is retained for the period stated in the Privacy Policy.
Business integrations can poll an authenticated job endpoint and may configure signed webhooks for completion events. Webhook delivery is a notification mechanism and can be retried or arrive more than once; the job endpoint remains the authoritative source for current status and result availability.
If paid credits do not appear within 30 minutes of a captured payment, contact tryrobe@edixity.com with the registered email, payment ID, amount, currency, and transaction time. Failed or timed-out image jobs release locked credits automatically. We usually respond within 2 working days.
SYNC SPECTRUM TECHNOLOGIES, through Edixity. Kanpur, Uttar Pradesh 208014, India. Email: tryrobe@edixity.com | Phone: +91 7754897689. Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.
