Digital service and no physical returns
TryRobe provides digital virtual try-on credits and API access. No physical product is shipped, so physical product returns, shipping returns, and restocking processes do not apply to TryRobe purchases.
Returns, Refunds & Cancellation Policy
Simple refund rules for digital credits.
This policy applies to TryRobe digital credit purchases and virtual try-on services owned by SYNC SPECTRUM TECHNOLOGIES and operated through Edixity, a sub-company of SYNC SPECTRUM TECHNOLOGIES. Last updated: August 29, 2026.
Cancellation before payment completion
You can cancel a recharge by closing the checkout before payment is completed. If payment fails or is abandoned, credits are not added and no charge should be captured by TryRobe.
Recurring plan cancellation
Business monthly and yearly plans renew automatically at the price and interval shown during checkout until cancelled. Use the billing dashboard to cancel before the next renewal begins. A cancellation scheduled at period end keeps the current paid period active but stops later renewals. Unless required by law or approved for a duplicate or technical billing error, cancellation does not create a prorated refund for a period whose credits were already delivered.
Failed generation jobs
When a try-on job fails or times out, locked credits are released back to the merchant wallet automatically. Credits are charged only for successful generation jobs.
Refund eligibility
Refunds may be considered for duplicate payments, payments captured without credit delivery, technical errors where credits were not usable, or other cases approved by support after review. Used credits and successfully delivered digital services are generally non-refundable.
Refund mode and timeline
Approved refunds are initiated through the payment gateway to the original payment source used for the transaction. Normal refunds generally take 7 to 10 business days to reflect after initiation, depending on the bank or payment method. We will share the available refund reference if a completed refund is not visible after that period.
How to request a refund
Email tryrobe@edixity.com from your registered account email with your company name, payment order ID, transaction date, amount, and reason. We usually respond within 2 working days.
Support contact
SYNC SPECTRUM TECHNOLOGIES, through Edixity. Kanpur, Uttar Pradesh 208014, India. Email: tryrobe@edixity.com | Phone: +91 7754897689. Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.